Right of withdrawal and guarantee

PRIVATE Buyer:

All placed orders, to be sent to a European country, are packaged and sent from our offices in Germany by international courier DPD.

Shown prices include all, VAT as well, nothing else needs to be paid, except for shipping costs.

Shipping costs are always free for orders over 200 Euros.

For orders below 200 Euros, the shipping costs are the following:

Germany—   5,00€

Eu  1 ——— 8,90€

EU 2 ——— 9,90€

Eu  3 ———10,90€

For any information or explanation you can either use the chat service or write to this e-mail address info@teknicalsproducts.ch

European Buyer with VAT number (excluding German companies):

All professionals, owners of a VAT number, need to register to the website by entering a valid Vies VAT number, this way they will only see prices without VAT.

Shown prices include all, nothing else needs to be paid, except for shipping costs. 

Obviously, the invoice does not include VAT and the goods will be sent from our German office, by international courier DPD. 

Shipping costs are always free for orders over 200 Euros.

For orders below 200 Euros, the shipping costs are the following:

Eu  1 ——— 7,48€

EU 2 ——— 8,32€

Eu  3 ——— 9,24€

For any information or explanation you can either use the chat service or write to this e-mail address info@teknicalsproducts.ch

Buyers with a German VAT number: 

They will see the prices with VAT at a rate of 19% since the goods leave our German branch and are invoiced at a standard rate of 19%.

Shown prices include all, nothing else needs to be paid, except for shipping costs. 

The goods will be sent from our German office, by international courier DPD. 

Shipping costs are always free for orders over 200 Euros.

For orders below 200 Euros, the shipping costs are the following:

Germany: 5,00€

RESELLER:

To find out about the conditions reserved to dealers, please fill in the contacts form or write to  send@teknicalsproducts.ch

Right of withdrawal and guarantee

Right of withdrawal

In case of purchase of products or services via Swisstekh the User has the right to terminate the contract without specifying the reason, within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party – other than the carrier and designated by the User – takes physical possession of the products. To exercise the right of withdrawal, the User is obliged to inform the Owner of their decision to cancel by sending an unequivocal statement to the designated contacts.

To this end, a template withdrawal form provided within the “definitions” section of this document is available to the User. Users are, however, free to express their wish to withdraw in any other equivalent way.

The right of withdrawal described above does not apply to Users who do not act as consumers. Please refer to the clause on the applicability of the right of withdrawal.

Effects of withdrawal

Users who correctly withdraw from a contract will be reimbursed by the Owner for all payments made to the Owner, including those covering the cost of delivery (except for the additional costs arising from a possible choice of a certain type of delivery other than the standard delivery method, which would have incurred lower delivery costs) without undue delay and in any event no later than 14 days from the day on which the Owner is informed of the User’s decision to withdraw from the present contract. Reimbursements will be made using the same means of payment as used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any event the User shall not incur any additional costs as a result of such reimbursement. The reimbursement may be withheld until reception of the goods, or until the User has supplied evidence of having sent back the goods, whichever is the earliest.
The User shall send back the goods and return them to the Owner without undue delay and in any event not later than 14 days from the day on which the User communicated his/her intention to withdraw from the contract. The deadline is met if the User sends back the goods before the 14 day period has expired. The costs of returning the goods is borne by the User but will be reimbursed as stated above. The User is solely liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

Limitations on the right of withdrawal

Products returned damaged, or used beyond what is necessary to establish their nature, characteristics and inherent functions will be refunded after a deduction of the decrease in value resulting from such damage or use. No refunds will be given when the decrease in value equals the total value.
The User is asked to return the goods attaching a copy of the delivery slip received.

The right of withdrawal is excluded in all cases relating to:

  • Goods made to specifications or clearly personalised;
  • Goods which are liable to deteriorate or expire rapidly;
  • Sealed goods which are not suitable to be returned for reasons of hygiene or the protection of health, if such goods were unsealed after delivery.

If one of the above exceptions is applicable to the goods purchased, the User may not exercise the right of withdrawal.

Applicability of the right of withdrawal

The clauses referring to the exercise of the right of withdrawal and its consequences and exceptions, shall apply exclusively to those Users who qualify as consumers, i.e. Users who are acting for purposes which can be regarded as outside their trade (or entrepreneurial activity) or profession.

Guarantee

The User who buys as a consumer has the right to a guarantee of conformity for purchased products and services, within 24 months of the purchase, on condition that notice is given to the Owner of the defects found, within 2 months of their discovery.

To exercise the right of guarantee, the User is obliged to contact the Owner, using the contact information contained in this document, and provide an accurate description of the defect.
If the product does not conform to the description, the User has the right to a repair or replacement of the product.
The User also has a right to request a fair price reduction or the termination of the contract, in the following cases:

  • If repair and replacement are impossible or prohibitively expensive;
  • If the Owner has not taken steps to repair or replace the goods within a reasonable period, not less than 15 days;
  • Whenever a previously carried out replacement or repair has caused significant inconvenience to the User.

The User is obliged to return the defective products.

For the avoidance of any doubt, please note that the guarantee does not cover defects or damage resulting from improper use of the purchased product.
If the User does not purchase as a Consumer, the guarantee described here expires 12 months after purchase.